Table 2

The count and reliability of each category of tweet coded by both AG and MPL

Tweet classification		N	Inter-rater reliability (Cohen’s κ)	p Value
Patient feedback concerning the quality of care	Patient experience and effectiveness	348	0.64	<0.001
	Environment and facilities	67	0.67	<0.001
	Timeliness and access	90	0.75	<0.001
	Safety	13	0.45	<0.001
Not patient feedback concerning the quality of care		5351	0.67	<0.001
Total		5869