Table 1

Summary of the three sources of patient feedback used to form the collective judgement score

NHS ChoicesFacebookTwitter
Time period data available1 January 2013 to 12 March 20171 January 2013 to 12 March 201721 February 2016 to 12 March 2017
Total number of comments collected76 49369 4271 303 085
Unique comments suitable for study76 49369 42720 914
Unique comments suitable for study covering 1 March 2016 to 28 February 201720 27019 57219 771
CQC-rated hospitals with an account/page24520413
CQC-rated trusts with an account/page148132142
Mean sentiment score (from 1 to 5)3.854.134.28

  • CQC, Care Quality Commission.