Table 4

Sensitivity analyses: adjusted rate ratios for A&E visits and emergency admissions comparing English general practices in the highest and lowest performing fifths of patient experience measures, 2011–2014

A&E visitsEmergency admissions
RR95% CIRR95% CI
Main analysis
 Experience of making an appointment 0.979 0.966 0.993 0.961 0.951 0.971
 Satisfaction with opening hours1.0020.9911.0120.9940.9861.003
 Overall experience1.0090.9961.0211.0040.9941.015
Sensitivity analysis 1*
 Experience of making an appointment 0.977 0.956 0.998
 Satisfaction with opening hours0.9980.9821.014
 Overall experience 1.029 1.005 1.052
Sensitivity analysis 2†
 Experience of making an appointment 0.977 0.964 0.990 0.958 0.948 0.969
 Satisfaction with opening hours1.0020.9921.0130.9960.9871.005
 Overall experience1.0060.9941.0191.0080.9971.019
Sensitivity analysis 3‡
 Experience of making an appointment 0.981 0.967 0.994 0.967 0.956 0.977
 Satisfaction with opening hours1.0040.9921.0150.9990.9901.008
 Overall experience 1.020 1.008 1.033 1.0010.9921.011
Sensitivity analysis 4§
 Experience of making an appointment 0.979 0.966 0.993 0.962 0.952 0.972
 Satisfaction with opening hours1.0000.9901.0110.9940.9861.002
 Overall experience1.0060.9941.0191.0050.9951.015
Sensitivity analysis 5¶
 Experience of making an appointment 0.981 0.968 0.995 0.967 0.956 0.978
 Satisfaction with opening hours1.0020.9911.0130.9930.9851.002
 Overall experience1.0100.9971.0221.0060.9951.017
  • Results given in bold are statistically significant at the 5% level.

  • *Includes only visits to emergency departments (type 1 A&E departments) in the outcome variable.

  • †Includes only A&E visits and emergency admissions for patients aged 18 years old or over.

  • ‡Used shrunken case mix adjusted patient experience measures as explanatory variables.

  • §Adjusted for additional practice characteristics.

  • ¶Estimated using variation within practices between financial years only.

  • A&E, accident and emergency; RR, rate ratio.