A&E visits | Emergency admissions | |||||
RR | 95% CI | RR | 95% CI | |||
Main analysis | ||||||
Experience of making an appointment | 0.979 | 0.966 | 0.993 | 0.961 | 0.951 | 0.971 |
Satisfaction with opening hours | 1.002 | 0.991 | 1.012 | 0.994 | 0.986 | 1.003 |
Overall experience | 1.009 | 0.996 | 1.021 | 1.004 | 0.994 | 1.015 |
Sensitivity analysis 1* | ||||||
Experience of making an appointment | 0.977 | 0.956 | 0.998 | – | – | – |
Satisfaction with opening hours | 0.998 | 0.982 | 1.014 | – | – | – |
Overall experience | 1.029 | 1.005 | 1.052 | – | – | – |
Sensitivity analysis 2† | ||||||
Experience of making an appointment | 0.977 | 0.964 | 0.990 | 0.958 | 0.948 | 0.969 |
Satisfaction with opening hours | 1.002 | 0.992 | 1.013 | 0.996 | 0.987 | 1.005 |
Overall experience | 1.006 | 0.994 | 1.019 | 1.008 | 0.997 | 1.019 |
Sensitivity analysis 3‡ | ||||||
Experience of making an appointment | 0.981 | 0.967 | 0.994 | 0.967 | 0.956 | 0.977 |
Satisfaction with opening hours | 1.004 | 0.992 | 1.015 | 0.999 | 0.990 | 1.008 |
Overall experience | 1.020 | 1.008 | 1.033 | 1.001 | 0.992 | 1.011 |
Sensitivity analysis 4§ | ||||||
Experience of making an appointment | 0.979 | 0.966 | 0.993 | 0.962 | 0.952 | 0.972 |
Satisfaction with opening hours | 1.000 | 0.990 | 1.011 | 0.994 | 0.986 | 1.002 |
Overall experience | 1.006 | 0.994 | 1.019 | 1.005 | 0.995 | 1.015 |
Sensitivity analysis 5¶ | ||||||
Experience of making an appointment | 0.981 | 0.968 | 0.995 | 0.967 | 0.956 | 0.978 |
Satisfaction with opening hours | 1.002 | 0.991 | 1.013 | 0.993 | 0.985 | 1.002 |
Overall experience | 1.010 | 0.997 | 1.022 | 1.006 | 0.995 | 1.017 |
Results given in bold are statistically significant at the 5% level.
*Includes only visits to emergency departments (type 1 A&E departments) in the outcome variable.
†Includes only A&E visits and emergency admissions for patients aged 18 years old or over.
‡Used shrunken case mix adjusted patient experience measures as explanatory variables.
§Adjusted for additional practice characteristics.
¶Estimated using variation within practices between financial years only.
A&E, accident and emergency; RR, rate ratio.