Table 2

Associations between rates of A&E visits and fifths of experience of making an appointment, satisfaction with opening hours and overall experience for general practices in England, 2011–2014

Unadjusted RR (95% CI)Adjusted RR (95% CI)
Experience of making an appointment
 30.3–68.81 (Ref)1 (Ref)
 68.8–74.50.980 (0.972 to 0.987)***0.996 (0.988 to 1.004)
 74.5–79.20.965 (0.957 to 0.974)***0.991 (0.981 to 1.001)
 79.2–84.10.948 (0.939 to 0.957)***0.985 (0.973 to 0.996)*
 84.1–99.20.933 (0.922 to 0.943)***0.979 (0.966 to 0.993)**
Satisfaction with opening hours
 46.0–73.01 (Ref)1 (Ref)
 73.0–77.00.984 (0.978 to 0.990)***0.999 (0.993 to 1.006)
 77.0– 80.10.972 (0.966 to 0.978)***0.999 (0.992 to 1.006)
 80.1–83.60.966 (0.959 to 0.973)***1.003 (0.995 to 1.011)
 83.6–98.70.954 (0.944 to 0.963)***1.002 (0.991 to 1.012)
Overall experience
 46.9–76.71 (Ref)1 (Ref)
 76.7–80.90.984 (0.977 to 0.992)***1.004 (0.996 to 1.012)
 80.9–84.10.974 (0.966 to 0.982)***1.007 (0.999 to 1.016)
 84.1–87.40.962 (0.953 to 0.971)***1.007 (0.997 to 1.018)
 87.4–99.10.951 (0.941 to 0.961)***1.009 (0.996 to 1.021)
  • Unadjusted rate ratios estimated using random-effects Poisson regression with no other explanatory variables.

  • Adjusted rate ratios estimated using random-effects Poisson regression with all explanatory variables included.

  • In adjusted analyses, the number of included practice-years was 23 334 (97.7% of eligible practice-years).

  • *P<0.05; **P<0.01; ***P<0.001.

  • A&E, accident and emergency; Ref, reference category; RR, rate ratio.