Table 3

Associations between rates of emergency admission rates and fifths of experience of making an appointment, satisfaction with opening hours and overall experience for general practices in England, 2011–2014

Unadjusted RR (95% CI)Adjusted RR (95% CI)
Experience of making an appointment
 30.3–68.81 (Ref)1 (Ref)
 68.8–74.50.978 (0.973 to 0.983)***0.989 (0.983 to 0.994)***
 74.5–79.20.970 (0.964 to 0.977)***0.984 (0.977 to 0.991)***
 79.2–84.10.955 (0.948 to 0.963)***0.976 (0.968 to 0.984)***
 84.1–99.20.939 (0.929 to 0.948)***0.961 (0.951 to 0.971)***
Satisfaction with opening hours
 46.0–73.01 (Ref)1 (Ref)
 73.0–77.00.983 (0.978 to 0.988)***0.998 (0.992 to 1.003)
 77.0–80.10.974 (0.969 to 0.979)***0.998 (0.992 to 1.004)
 80.1–83.60.965 (0.959 to 0.971)***0.997 (0.990 to 1.004)
 83.6–98.70.953 (0.946 to 0.960)***0.994 (0.986 to 1.003)
Overall experience
 46.9–76.71 (Ref)1 (Ref)
 76.7–80.90.987 (0.982 to 0.993)***1.002 (0.997 to 1.008)
 80.9–84.10.983 (0.977 to 0.990)***1.007 (1.000 to 1.014)*
 84.1–87.40.973 (0.965 to 0.980)***1.005 (0.997 to 1.013)
 87.4–99.10.963 (0.955 to 0.972)***1.004 (0.994 to 1.015)
  • Unadjusted rate ratios estimated using random-effects Poisson regression with no other explanatory variables.

  • Adjusted rate ratios estimated using random-effects Poisson regression with all explanatory variables included.

  • In adjusted analyses, the number of included practice-years was 23 334 (97.7% of eligible practice-years).

  • *P<0.05; **P<0.01; ***P<0.001.

  • Ref, reference category; RR, rate ratio.