Table 3

Mean scores on PC PMOS by general practice

DomainGeneral practice
P1a
(N=65)
P2b
(N=52)
P3c
(N=52)
P4d
(N=51)
P5e
(N=32)
P6f
(N=56)
P7g
(N=46)
P8h
(N=65)
P9i
(N=71)
Access3.63c 3.0acefh 3.59b 3.563.423.72bh 3.63b 3.23f 3.64b
Communication4.153.86f 3.954.094.234.28h 4.263.90f 3.99
External policy3.74d 3.513.763.10aefgh 3.87d 3.73d 3.76d 3.68d 3.44
Information flow3.903.673.673.973.843.993.923.733.64
Organisation care planning4.003.783.854.004.13.993.893.813.79
Patient-related factors4.424.103.98fg 4.154.464.50c 4.51c 4.144.15
Physical environment4.27i4.193.90 f4.19i4.30i 4.32ci 4.194.073.79adef
Referrals3.923.903.643.903.903.943.843.673.79
Task performance3.793.613.493.583.883.873.973.693.48
  • Data were collected in 2017 in nine general practices within Greater Manchester, UK. A total of 490 patients were included in the study. General practice mean scores with a subscript letter indicate the scores are statistically significantly different from one another. P1, P2, P3, Practice 1, 2, 3.

  • PC MOS, Primary Care Patient Measure of Safety.