Organisational responses to a quality improvement intervention8
| Response | |
| Transformation | The organisation modifies its processes with the result that the intervention has the intended effect. |
| Customisation | The organisation adapts the intervention in the process of changing organisational processes. |
| Loose coupling | The intervention is implemented in a superficial way with organisational processes remaining largely unaffected. |
| Corruption | The intervention becomes captured and distorted to reinforce existing organisational roles and power structures. |