Hospitals, interviews and professions
| Academic hospital | Interview subjects (interview number, specialty) |
| Hospital A | Patient relations personnel |
| Patient relations personnel | |
| Advanced practice nurse (general internal medicine) | |
| Nursing unit manager (long-term care) | |
| Nursing unit manager (emergency department) | |
| Physician (general internal medicine) | |
| Physician (emergency department) | |
| Hospital B | Patient relations personnel |
| Physician (emergency department) | |
| Nursing unit manager (general internal medicine) | |
| Patient relations personnel | |
| Physician (general internal medicine) | |
| Nursing unit manager (general internal medicine) | |
| Hospital C | Patient relations personnel |
| Patient relations personnel | |
| Patient relations personnel | |
| Patient relations personnel | |
| Physician (general internal medicine) | |
| Physician (emergency department) | |
| Nursing unit manager (general internal medicine) | |
| Patient relations personnel |