Table 1

Characteristics of the participants

Valid data, nAll patients
(n=1445)
Complainants (n=333)Regular patients (n=1112)P value
Age, mean (SD) (range)143559.8 (17.9) (18–98)57.3 (16.4) (22–96)60.6 (18.3) (18–98)0.004*
Sex, n (%)14280.374†
 Female931 (65.2)220 (66.7)711 (64.8)
 Male495 (34.7)109 (33.0)386 (35.2)
 Other gender identity2 (0.1)1 (0.3)1 (0.1)
Education level, n (%)14040.005‡
 Primary school406 (28.9)70 (21.7)336 (31.1)
 Upper secondary school555 (39.5)138 (42.9)417 (38.5)
 University443 (31.6)114 (35.4)329 (30.4)
Occupation, n (%)§1445
 Working478 (33.1)114 (34.2)364 (32.7)0.610‡
 Retired725 (50.2)151 (45.4)574 (51.6)0.045‡
 Studying32 (2.2)10 (3.0)22 (2.0)0.265‡
 Job-seeker26 (1.8)8 (2.4)18 (1.6)0.345‡
 Sick leave112 (7.8)50 (15.0)62 (5.6)<0.001‡
Healthcare visits in the last 12 months, n (%)§1445
 Primary care or maternity care1139 (78.8)240 (72.1)899 (80.9)0.001‡
 Occupational healthcare71 (4.9)20 (6.0)51 (4.6)0.293‡
 Hospital unit1006 (69.6)218 (65.5)788 (70.9)0.060‡
 Hospital inpatient care555 (38.4)96 (28.8)459 (41.3)<0.001‡
Self-rated health, median (q1–q3) (mean rank)¶14123 (3–4)4 (3–4) (797.2)3 (3–4) (679.5)<0.001**
  • *Independent sample t-test.

  • †Fisher’s exact test, adjusted for 2×3 tables.

  • ‡Pearson’s χ2 test.

  • §More than one option is possible.

  • ¶Measured with SF-1, possible range 1–5 (1, excellent health; 5, poor health).

  • **Mann-Whitney U test.