Table 2

Experiences of encounters with physicians and with nurses in healthcare: “How do you usually experience your meetings with physicians/nurses in healthcare?”

Valid data, nAll patients (%)
(n=1445)
Complainants (%)
(n=333)
Regular patients (%)
(n=1112)
P value*
Asking the physician questions to get information about my illness or treatment is…1406<0.001
 Easy1194 (84.9)233 (73.0)963 (89.9)
 Difficult194 (13.8)86 (27.0)108 (10.1)
 Don’t know18 (1.3)n/an/a
Asking the nurse questions to get information about my illness or treatment is…14130.001
 Easy1223 (86.6)257 (85.7)966 (91.8)
 Difficult129 (9.1)43 (14.3)86 (8.2)
 Don’t know61 (4.3)n/an/a
 P value*<0.001
Telling the physician if I recognise something that seems odd (or is difficult to understand) in my treatment or care is…1356<0.001
 Easy1053 (77.7)214 (69.9)839 (84.9)
 Difficult241 (17.8)92 (30.1)149 (15.1)
 Don’t know62 (4.6)n/an/a
Telling the nurse if I recognise something that seems odd (or is difficult to understand) in my treatment or care is…13750.003
 Easy1110 (80.7)242 (82.3)868 (88.9)
 Difficult160 (11.6)52 (17.7)108 (11.1)
 Don’t know105 (7.6)n/an/a
 P value*<0.001
Telling the physician if she/he makes a mistake is…13490.625
 Easy534 (39.6)145 (51.1)389 (49.4)
 Difficult538 (39.9)139 (48.9)399 (50.6)
 Don’t know277 (20.5)n/an/a
Telling the nurse if she/he makes a mistake is…13450.700
 Easy635 (47.2)170 (60.9)465 (59.6)
 Difficult424 (31.5)109 (39.1)315 (40.4)
 Don’t know286 (21.3)n/an/a
 P value*<0.001
  • *Pearson’s χ2 test.

  • n/a, not applicable (not included in the significant test and therefore not reported).