Experiences of encounters with physicians and with nurses in healthcare: “How do you usually experience your meetings with physicians/nurses in healthcare?”
| Valid data, n | All patients (%) (n=1445) | Complainants (%) (n=333) | Regular patients (%) (n=1112) | P value* | |
| Asking the physician questions to get information about my illness or treatment is… | 1406 | <0.001 | |||
| Easy | 1194 (84.9) | 233 (73.0) | 963 (89.9) | ||
| Difficult | 194 (13.8) | 86 (27.0) | 108 (10.1) | ||
| Don’t know | 18 (1.3) | n/a | n/a | ||
| Asking the nurse questions to get information about my illness or treatment is… | 1413 | 0.001 | |||
| Easy | 1223 (86.6) | 257 (85.7) | 966 (91.8) | ||
| Difficult | 129 (9.1) | 43 (14.3) | 86 (8.2) | ||
| Don’t know | 61 (4.3) | n/a | n/a | ||
| P value* | <0.001 | ||||
| Telling the physician if I recognise something that seems odd (or is difficult to understand) in my treatment or care is… | 1356 | <0.001 | |||
| Easy | 1053 (77.7) | 214 (69.9) | 839 (84.9) | ||
| Difficult | 241 (17.8) | 92 (30.1) | 149 (15.1) | ||
| Don’t know | 62 (4.6) | n/a | n/a | ||
| Telling the nurse if I recognise something that seems odd (or is difficult to understand) in my treatment or care is… | 1375 | 0.003 | |||
| Easy | 1110 (80.7) | 242 (82.3) | 868 (88.9) | ||
| Difficult | 160 (11.6) | 52 (17.7) | 108 (11.1) | ||
| Don’t know | 105 (7.6) | n/a | n/a | ||
| P value* | <0.001 | ||||
| Telling the physician if she/he makes a mistake is… | 1349 | 0.625 | |||
| Easy | 534 (39.6) | 145 (51.1) | 389 (49.4) | ||
| Difficult | 538 (39.9) | 139 (48.9) | 399 (50.6) | ||
| Don’t know | 277 (20.5) | n/a | n/a | ||
| Telling the nurse if she/he makes a mistake is… | 1345 | 0.700 | |||
| Easy | 635 (47.2) | 170 (60.9) | 465 (59.6) | ||
| Difficult | 424 (31.5) | 109 (39.1) | 315 (40.4) | ||
| Don’t know | 286 (21.3) | n/a | n/a | ||
| P value* | <0.001 |
*Pearson’s χ2 test.
n/a, not applicable (not included in the significant test and therefore not reported).