Patients’ contribution to safer care
| Valid data, n | Score distribution, mean (SD) | P value* | |||
| All patients (n=1445) | Complainants (n=333) | Regular patients (n=1112) | |||
| I believe I as a patient can contribute to making healthcare safer | 1368 | 2.08 (0.89) | 1.92 (0.93) | 2.13 (0.88) | <0.001 |
| I believe patients who ask questions can contribute to safer healthcare | 1368 | 1.84 (0.82) | 1.71 (0.85) | 1.87 (0.80) | <0.001 |
| I believe patients who ask questions risk receiving worse care than other patients | 1320 | 3.51 (0.83) | 3.13 (1.06) | 3.62 (0.71) | <0.001 |
| I believe it is easier for patients to ask questions if they are encouraged to do so by the healthcare professionals | 1361 | 1.71 (0.84) | 1.67 (0.83) | 1.72 (0.85) | 0.295 |
| I believe patients who notify healthcare professionals about shortcomings in their care or treatment risk getting worse care than other patients | 1330 | 3.19 (0.91) | 2.78 (1.08) | 3.31 (0.81) | <0.001 |
| I believe patients have a responsibility to point out shortcomings in their care or treatment that the healthcare professionals do not recognise | 1354 | 1.70 (0.86) | 1.50 (0.81) | 1.76 (0.87) | <0.001 |
The response options were 1, agree completely; 2, agree to a large extent; 3, agree to some extent; and 4, do not agree.
*Mann-Whitney U test.