Roles of interview and conference call participants
| Role | Participating individuals, n | ||
| Baseline interviews | Final interviews | Conference calls | |
| Hospital leader (eg, chief medical officer, chief operating officer, senior vice president for quality) | 10 | 7 | 5 |
| Risk manager | 5 | 6 | 20 |
| Patient relations leader | 1 | 1 | 2 |
| Project manager | 1 | 2 | 3 |
| Insurer representative | 3 | 2 | 0 |
| Quality representative | 0 | 0 | 2 |
| Total | 20 | 18 | 32 |