Table 3

Correlations between unofficial Facebook ratings and adjusted patient experience indicators, without statistical outliers and hospitals with five or fewer ratings‡

	All except statistical outliers (n=35)*	P value	All except hospitals with fewer than six ratings (n=33)†	P value	All unofficial hospital ratings (n=38)	P value
Composite score patient experiences	0.49	0.001	0.59	<0.001	0.36	0.025
Nursing services	0.49	0.001	0.61	<0.001	0.35	0.031
Doctor services	0.39	0.01	0.48	0.005	0.29	0.079
Information	0.35	0.021	0.45	0.009	0.24	0.155
Organisation	0.49	0.002	0.55	0.001	0.35	0.033
Contact with next-of-kin	0.56	<0.001	0.56	0.001	0.42	0.009
Standard	0.53	<0.001	0.62	<0.001	0.45	0.005
Discharge information	0.42	0.006	0.51	0.002	0.28	0.093
Cooperation with other health services	0.41	0.008	0.46	0.008	0.36	0.026

*Three hospitals were statistical outliers, all of them with unofficial Facebook pages and one from each hospital size category.
†Five hospitals had fewer than six ratings, all of them with unofficial Facebook pages, and with two small-sized and three medium-sized hospitals.
‡Spearman’s rank correlation coefficients.