Facebook site status by hospital size, Facebook ratings and patient experience indicators
| Official Facebook site (n=16) | Unofficial Facebook site (n=38) | Total (n=54) | |
| Hospital size | |||
| Small hospitals, n (%) | 6 (27.3) | 16 (72.7) | 22 (100) |
| Medium hospitals, n (%) | 3 (17.6) | 14 (82.4) | 17 (100) |
| Large hospitals, n (%) | 7 (46.7) | 8 (53.3) | 15 (100) |
| Facebook variables | |||
| Number of ratings, mean (min-max) | 156.8 (22–476) | 103.7 (1–338) | 119.4 (1–476) |
| Ratings, mean (min-max)* | 4.3 (3.4–4.8) | 4.0 (2.2–5) | 4.1 (2.2–5) |
| Patient experience indicators (adjusted):† | |||
| Composite score, mean (min-max) | 72.5 (65.9–78.7) | 71.6 (64.5–79.6) | 71.9 (64.5–79.6) |
| Nursing services, mean (min-max) | 78.9 (70.6–85.0) | 77.8 (72.3–85.0) | 78.1 (70.6–85.0) |
| Doctor services, mean (min-max) | 77.6 (73.0–82.0) | 76.6 (69.6–82.6) | 76.9 (69.6–82.6) |
| Information, mean (min-max) | 74.1 (69.2–80.1) | 73.3 (66.3–79.6) | 73.5 (66.3–80.1) |
| Organisation, mean (min-max) | 70.6 (61.2–78.8) | 69.5 (62.9–81.6) | 69.8 (61.2–81.6) |
| Contact with next-of-kin, mean (min-max) | 78.7 (70.9–89.0) | 78.4 (68.9–86.7) | 78.5 (68.9–89.0) |
| Standard, mean (min-max) Discharge information, mean (min-max) | 75.2 (65.8–83.6) 61.7 (54.4–69.1) | 73.3 (61.6–89.2) 58.7 (46.9–70.4) | 73.9 (61.6–89.2) 59.6 (46.9–70.4) |
| Cooperation with other health services | 63.6 (56.6–70.8) | 65.3 (57.1–79.5) | 64.8 (56.6–79.5) |
| Waiting time (elective patients), unadjusted | 65.5 (57.9–76.5) | 65.2 (52.5–76.9) | 65.3 (52.5–76.9) |
| Patient-reported incidents (PRIH-I), unadjusted | 88.2 (80.5–92.9) | 87.3 (81.0–93.8) | 87.6 (80.5–93.8) |
*Rated 1–5, where 5 represents the best possible rating.
†Scored 0–100, where 100 represents the best possible score. All indicators were adjusted for the following case-mix variables, except waiting time and PRIH-I: self-reported health, admission type (emergency, elective), Charlson Comorbidity Index, type of respondent (patient or proxy) and number of admissions in last 2 years.
PRIH-I, patient-reported incident in hospital instrument.