Category | Case concerns identified Response | |
Care delay | Delay in blood delivery to the operating room (OR). |
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Care systems | Delay in labs during cardiac arrest in the OR. | Evaluation of strategies to improve lab turnaround time for intraoperative cases. |
Delay in lab samples led to delay in dialysis initiation. | Retrained lab staff about sample handling. | |
Delay in paging responsible provider for patient code in radiology. | Unit staff trained to page appropriate personnel during code. | |
Clinical care | Aspiration of oral contrast before CT scan. |
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Difficulty repositioning obese patient during code. | Reviewed case with lift team to prioritise rapid responses. | |
Clinical decision-making | Hyponatraemia after urologic procedure. | Urology case conference regarding hyponatraemia recognition and management. |
Patient with delirium pulled out left ventricular assist device cannula. | Delirium committee facilitated education sessions for intensive care unit staff. | |
Communication | Oncology consult delayed due to unclear paging directory. | Revised paging directory. |
Unclear patient code status. | Trained CT staff regarding reviewing code status in the EHR. | |
Patient's clinical status deteriorated overnight, not communicated to attending. | Attending notification cards for house staff developed and distributed. | |
Diagnosis delay | Delay in reading CT scan by the attending overnight. | Paging directory allows for direct paging of attending. |
Documentation | Medical Orders for Life-Sustaining Training (MOLST) form was not visible in EHR because it was not uploaded correctly. | Medical assistants retrained regarding uploading of MOLST forms. |
End of life | Patient’s family requested pacemaker shutoff even though patient was pacemaker dependent. | Policy changed to reflect that the patient or healthcare proxy can request deactivation of devices such as pacemakers. |
Multiple cases regarding opportunities to improve goals of care discussions and documentation. |
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Intravenous access | Difficulty obtaining intravenous access causing delays in care. | Evaluation of strategies to manage patients with difficult intravenous placements. |
Medication error | Obese patient received enoxaparin underdose and had complication. | EHR alert reflecting special dosing requirements during ordering. |
Patient given suboptimal naloxone dose in setting of opiate overdose. | Emergency response committee edited algorithm regarding naloxone administration. | |
Patient with prolonged QTc interval received QTc-prolonging medication. | EHR alert developed. | |
OSH transfer | Multiple safety issues with transfers from outside hospitals—including need for improved communication to front-line providers. |
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Staffing | Challenges with Arabic-speaking interpreter availability. |
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Triage | Delay in intensive care unit (ICU) transfer due to discussion of cardiac versus medicine ICU. | Establishment of ICU policy based on primary diagnosis. |
OSH, outside hospital.