Table 1

Descriptive details of the compliment letters

Letter details%n
Format
 Paper letter801016
 Digital letter20251
Addressee
 Front-line staff17210
 Team/unit/department53667
 Senior management31390
Author
 Patient58731
 Family or friend36459
 Other (eg, staff, GP, private carer)677
Patient age
 Child786
 Adult (not described as elderly)60754
 Elderly20248
 Unclear14179
Type of care sought
 Accident and emergency31388
 Planned procedure27346
 Chronic care24308
 Maternity452
 Unclear14173
Outcome
 Positive32407
 Expected54689
 Negative226
 Patient death11135
 Indeterminate110
  • GP, general practitioner.