Table 1

Potential workflow changes considering the costs of contact in the pre-COVID and COVID/post-COVID eras

Medical conditionMedical encounters typically associated with the medical condition
Elective laparoscopic cholecystectomyPreoperative consult with surgeon/anaesthesiaPreoperative ECGPreoperative laboratorySurgeryPostoperative follow-up with surgeon
Pre-COVIDIn personIn personIn personIn personIn person
COVID/post-COVIDVirtualUnnecessaryUnnecessaryIn personVirtual
Outpatient assessment of mechanical back painVisit to primary carePhysiotherapyFollow-up primary care
Pre-COVIDIn personIn personIn person
COVID/post-COVIDIn person/possibly virtualIn person/virtual mixVirtual
Routine annual follow-up after percutaneous coronary intervention (PCI)Stress testBloodwork including lipid profileECGFollow-up visit with cardiologist
Pre-COVIDIn personIn personIn personIn person
COVID/post-COVIDUnnecessaryIn personUnnecessaryVirtual