Table 2

Percentages of medical-surgical and intensive care nurses reporting unfavourable outcomes for themselves and their patients, by location

Percentage of nurses reporting:	Medical-surgical				Intensive care
Percentage of nurses reporting:	NYC	Non-NYC		Total	NYC	Non-NYC		Total
High burnout	52.9	53.1	NS	53.1	49.4	46.1	NS	46.9
Job dissatisfaction	32.2	31.1	NS	31.4	31.8	27.5	*	28.6
Intent to leave their job	21.5	21.9	NS	21.8	21.7	24.6	NS	23.8
Poor/fair quality of care	29.2	21.8	***	23.6	24.2	17.4	**	19.1
Unfavourable patient safety grade	53.8	47.7	***	49.1	51.6	45.0	*	46.7
Unfavourable infection prevention grade	34.0	31.4	NS	32.0	40.4	32.4	**	34.4
Not definitely recommend hospital	76.1	68.4	***	70.3	74.2	67.8	**	69.4
Missed patient surveillance	44.8	42.2	NS	42.8	32.8	30.4	NS	31.0
Missed administering medications on time	39.0	41.1	NS	40.6	33.0	31.4	NS	31.8
Missed treatments and procedures	29.2	25.0	*	26.0	23.0	20.8	NS	21.4
Important patient care information lost during handoffs	36.6	38.6	NS	38.2	33.8	35.6	NS	35.2
Work frequently interrupted/delayed by:
Insufficient staff	71.8	63.2	***	65.3	64.5	55.0	***	57.4
Non-nursing tasks	48.9	45.9	NS	46.6	55.2	53.2	NS	53.7
Missing supplies/broken equipment	43.7	37.9	***	39.3	48.1	38.6	***	40.9
Missing medications	43.3	37.2	***	38.6	44.4	37.8	*	39.4
Missing, late or wrong diet	26.3	20.9	***	22.2	28.5	21.1	**	23.0
Electronic documentation system problems	14.9	12.8	NS	13.3	22.7	14.4	***	16.4
Percentage of patients reporting:
Ratings of their hospital 8 or less (on a 10-point scale)	39.4	31.3	***	33.0
They would not definitely recommend their hospital	37.5	32.2	***	33.3

Source: Nurse survey data.
Non-NYC hospitals refer to hospitals in the sample outside of the five NYC boroughs and Westchester and Nassau counties. NS refers to differences which are insignificant at the 0.05 level.
*, **, *** denote differences in reports between locations which are significant with p <0.05, p <0.01 and p <0.001, respectively, using χ² tests.
NS, not significant; NYC, New York City.