Table 2

Percentages of medical-surgical and intensive care nurses reporting unfavourable outcomes for themselves and their patients, by location

Percentage of nurses reporting:Medical-surgicalIntensive care
High burnout52.953.1NS53.149.446.1NS46.9
Job dissatisfaction32.231.1NS31.431.827.5*28.6
Intent to leave their job21.521.9NS21.821.724.6NS23.8
Poor/fair quality of care29.221.8***23.624.217.4**19.1
Unfavourable patient safety grade53.847.7***49.151.645.0*46.7
Unfavourable infection prevention grade34.031.4NS32.040.432.4**34.4
Not definitely recommend hospital76.168.4***70.374.267.8**69.4
Missed patient surveillance44.842.2NS42.832.830.4NS31.0
Missed administering medications on time39.041.1NS40.633.031.4NS31.8
Missed treatments and procedures29.225.0*
Important patient care information lost during handoffs36.638.6NS38.233.835.6NS35.2
Work frequently interrupted/delayed by:
 Insufficient staff71.863.2***65.364.555.0***57.4
 Non-nursing tasks48.945.9NS46.655.253.2NS53.7
 Missing supplies/broken equipment43.737.9***39.348.138.6***40.9
 Missing medications43.337.2***38.644.437.8*39.4
 Missing, late or wrong diet26.320.9***22.228.521.1**23.0
 Electronic documentation system problems14.912.8NS13.322.714.4***16.4
Percentage of patients reporting:
 Ratings of their hospital 8 or less (on a 10-point scale)39.431.3***33.0
 They would not definitely recommend their hospital37.532.2***33.3
  • Source: Nurse survey data.

  • Non-NYC hospitals refer to hospitals in the sample outside of the five NYC boroughs and Westchester and Nassau counties. NS refers to differences which are insignificant at the 0.05 level.

  • *, **, *** denote differences in reports between locations which are significant with p <0.05, p <0.01 and p <0.001, respectively, using χ2 tests.

  • NS, not significant; NYC, New York City.