Main characteristics of included papers
| Paper characteristic | Categories | Results | |
| n | % | ||
| Paper source | Citation | 6 | 12.24 |
| Patient Experience Journal search | 8 | 16.33 | |
| Reference list | 8 | 16.33 | |
| Database search | 27 | 55.10 | |
| Year of publication | 2010 | 0 | 0.00 |
| 2011 | 1 | 2.04 | |
| 2013 | 2 | 4.08 | |
| 2014 | 4 | 8.16 | |
| 2015 | 5 | 10.20 | |
| 2016 | 6 | 12.24 | |
| 2017 | 5 | 10.20 | |
| 2018 | 11 | 22.45 | |
| 2019 | 13 | 26.53 | |
| 2020* | 2 | 4.08 | |
| Country of origin | France | 1 | 2.04 |
| Netherlands | 1 | 2.04 | |
| Norway | 1 | 2.04 | |
| New Zealand | 2 | 4.08 | |
| Ireland | 2 | 4.08 | |
| Australia | 6 | 12.24 | |
| UK | 7 | 14.29 | |
| USA | 10 | 20.41 | |
| Canada | 19 | 38.78 | |
| Method | Quantitative research | 2 | 4.08 |
| Case study | 3 | 6.12 | |
| Opinion piece | 3 | 6.12 | |
| Literature review | 4 | 8.16 | |
| Reflection | 8 | 16.33 | |
| Mixed methods | 10 | 20.41 | |
| Qualitative research | 19 | 38.78 | |
| Health service context | Other | 2 | 4.08 |
| General practice/primary care | 8 | 16.33 | |
| Hospital | 10 | 20.41 | |
| More than one, for example, hospital and community | 29 | 59.18 | |
| Health condition | Mental health | 4 | 8.16 |
| Chronic disease | 5 | 10.20 | |
| More than one | 5 | 10.20 | |
| Other (eg, cancer care, older persons, paediatrics and youth) | 8 | 16.32 | |
| Generalised scope | 27 | 55.10 | |
| Capabilities and/or learning and development focus | Capabilities only | 1 | 2.04 |
| Both capabilities, and learning and development | 4 | 8.16 | |
| Learning and development only | 10 | 20.41 | |
| Incidental reporting of both | 34 | 69.39 | |
*Search conducted on 29 February 2020.