Patient ratings of facilities classified as average using satisfaction (n=129)
| Below average NPS (n=24) | Average NPS (n=68) | Above average NPS (n=37) | P value | |
| Mean (SD) | Mean (SD) | Mean (SD) | ||
| Dignity | −0.04 (0.23) | 0.05 (0.34) | 0.26 (0.34) | 0.001 |
| Privacy | −0.29 (0.47) | 0.09 (0.34) | 0.43 (0.35) | <0.001 |
| Communication | −0.12 (0.22) | 0.07 (0.27) | 0.32 (0.29) | <0.001 |
| Wait time | −0.33 (0.41) | 0.08 (0.39) | 0.37 (0.39) | <0.001 |
| Ease of use | −0.34 (0.34) | 0.10 (0.31) | 0.44 (0.31) | <0.001 |
| Competence | −0.04 (0.24) | 0.05 (0.33) | 0.21 (0.32) | 0.006 |
| Timely action | −0.14 (0.39) | 0.17 (0.40) | 0.42 (0.44) | <0.001 |
NPS, net promoter score.