Reliability of patient-reported outcome measures per facility
| Satisfaction | Facility recommendation (NPS) | |||
| Original 5-point | Categorical (dissatisfied, neutral, satisfied) | Original 10-point | Categorical (detractor, neutral, promoter) | |
| ICC, unadjusted | 10.7% | 12.4% | 16.9% | 25.8% |
| ICC, patient mix adjusted | 8.8% | 10.8% | 16.9% | 25.9% |
| Facility reliability | n (%) | n (%) | n (%) | n (%) |
| Inadequate (<0.70) | 39 (21.2) | 22 (12.0) | 4 (2.2) | 1 (0.5) |
| Adequate (0.70–0.89) | 90 (48.9) | 87 (47.3) | 60 (32.6) | 38 (20.7) |
| Strong (>0.90) | 55 (29.9) | 75 (40.8) | 120 (65.2) | 145 (78.8) |
ICC, intraclass correlation; NPS, net promoter score.