Descriptive statistics of the analytical sample
| Individualsn (%) | Satisfaction with services | Facility recommendation | ||
| At least satisfied n (%) | NPS10
Mean (SD) | Promoters n (%) | ||
| Total | (n=13 432) | 9925 (74) | 7.06 (1.64) | 2320 (17) |
| Gender | ||||
| Male | 5311 (39.5) | 4029 (75.9) | 7.09 (1.61) | 880 (16.6) |
| Female | 8122 (60.5) | 5896 (72.6) | 7.05 (1.65) | 1440 (17.7) |
| Age categories (years) | ||||
| <30 | 4113 (30.6) | 2866 (69.7) | 6.94 (1.63) | 640 (15.6) |
| ≥30 and <45 | 3606 (26.8) | 2595 (72.0) | 7.00 (1.68) | 629 (17.4) |
| ≥45 and <60 | 3121 (23.2) | 2360 (75.6) | 7.16 (1.68) | 639 (20.5) |
| ≥60 | 2593 (19.3) | 2106 (81.2) | 7.23 (1.51) | 414 (15.9) |
| Region | ||||
| Costa (Coast) | 3278 (24.4) | 2389 (72.9) | 6.72 (1.47) | 311 (9.5) |
| Selva (Jungle) | 3104 (23.1) | 2202 (70.9) | 6.75 (1.60) | 334 (10.7) |
| Sierra (Mountain) | 1283 (9.5) | 894 (69.7) | 7.02 (1.94) | 252 (19.6) |
| Metropolitan Lima | 5769 (42.9) | 4441 (77.0) | 7.44 (1.59) | 1425 (24.7) |
| Wealth quintile | ||||
| 1st (poorest) | 2119 (15.8) | 1446 (68.2) | 6.87 (1.60) | 285 (13.4) |
| 2nd | 2238 (16.7) | 1483 (66.3) | 6.83 (1.63) | 323 (14.4) |
| 3rd | 2395 (17.8) | 1700 (71.0) | 6.88 (1.62) | 328 (13.7) |
| 4th | 2612 (19.4) | 1917 (73.4) | 6.95 (1.56) | 347 (13.3) |
| 5th (wealthiest) | 4071 (30.3) | 3381 (83.0) | 7.48 (1.63) | 1039 (25.5) |
| Education level | ||||
| <Primary | 1044 (7.8) | 743 (71.2) | 7.02 (1.57) | 162 (15.5) |
| Completed primary | 1007 (7.5) | 782 (77.7) | 7.21 (1.69) | 211 (20.9) |
| Some/completed secondary | 5563 (41.4) | 4007 (72.0) | 7.00 (1.62) | 879 (15.8) |
| Some/completed higher education | 5819 (43.3) | 4394 (75.5) | 7.11 (1.65) | 1069 (18.4) |
| Purpose of visit | ||||
| Existing disease | 5905 (44.0) | 4424 (74.9) | 7.14 (1.62) | 1097 (18.6) |
| New disease | 2963 (22.1) | 2029 (68.5) | 6.84 (1.59) | 381 (12.9) |
| Pregnancy check | 606 (4.5) | 463 (76.3) | 6.99 (1.55) | 105 (17.2) |
| Medical check | 2610 (19.4) | 2022 (77.5) | 7.26 (1.64) | 519 (19.9) |
| Discomfort, pain, fever | 1351 (10.1) | 989 (73.2) | 6.87 (1.75) | 220 (16.3) |
| Type of visit | ||||
| Outside referral | 1443 (10.7) | 1060 (73.4) | 6.94 (1.60) | 157 (10.8) |
| Internal referral | 528 (3.9) | 392 (74.2) | 6.99 (1.74) | 72 (13.6) |
| Recurring visit | 6952 (51.8) | 5206 (74.9) | 7.14 (1.63) | 1366 (19.6) |
| First visit | 4511 (33.6) | 3270 (72.5) | 6.99 (1.63) | 726 (16.1) |
| Facilities (n=184) | Satisfaction with services | Facility recommendation | ||
| Proportion satisfied per facility Mean (SD) | NPS10
Mean (SD) | Proportion of promoters per facility Mean (SD) | ||
| Facility type | ||||
| Ministry of Health | 79 (43%) | 0.66 (0.16) | 6.85 (0.72) | 0.13 (0.13) |
| EsSalud insurance | 50 (27%) | 0.82 (0.16) | 7.27 (0.72) | 0.14 (0.14) |
| Armed forces and police | 16 (8%) | 0.80 (0.10) | 7.25 (0.53) | 0.20 (0.09) |
| Private | 40 (22%) | 0.89 (0.11) | 7.90 (0.54) | 0.33 (0.16) |
| Facility level | ||||
| Primary | 83 (45%) | 0.72 (0.18) | 7.03 (0.77) | 0.17 (0.15) |
| Secondary | 79 (43%) | 0.83 (0.15) | 7.41 (0.78) | 0.18 (0.16) |
| Tertiary | 23 (12%) | 0.73 (0.14) | 7.30 (0.67) | 0.23 (0.14) |
Weighted summaries; frequencies may not sum exactly to total due to rounding.
NPS, net promoter score.