A core questionnaire for the assessment of patient satisfaction in academic hospitals in The Netherlands: development and first results in a nationwide study
S M Kleefstra, R B Kool, C M A Veldkamp, A C M Winters-van der Meer, M A P Mens, G H Blijham, J C J M de Haes
Quality and Safety in Health Care Oct 2010, 19 (5) e24; DOI: 10.1136/qshc.2008.030825