Context, culture and (non-verbal) communication affect handover quality
Richard M Frankel, Mindy Flanagan, Patricia Ebright, Alicia Bergman, Colleen M O'Brien, Zamal Franks, Andrew Allen, Angela Harris, Jason J Saleem
BMJ Quality & Safety Dec 2012, 21 (Suppl 1) i121-i128; DOI: 10.1136/bmjqs-2012-001482