Interventions to improve hospital patient satisfaction with healthcare providers and systems: a systematic review
Karina W Davidson, Jonathan Shaffer, Siqin Ye, Louise Falzon, Iheanacho O Emeruwa, Kevin Sundquist, Ifeoma A Inneh, Susan L Mascitelli, Wilhelmina M Manzano, David K Vawdrey, Henry H Ting
BMJ Quality & Safety Jul 2017, 26 (7) 596-606; DOI: 10.1136/bmjqs-2015-004758