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Patient satisfaction
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Patient satisfaction
Patient complaints in healthcare systems: a systematic review and coding taxonomy
Tom W
Reader
,
Alex
Gillespie
,
Jane
Roberts
BMJ Quality & Safety
Aug 2014,
23
(8)
678-689;
DOI:
10.1136/bmjqs-2013-002437
Quality and the curate's egg
Felix
Greaves
,
Ashish K
Jha
BMJ Quality & Safety
Jul 2014,
23
(7)
525-527;
DOI:
10.1136/bmjqs-2014-002993
Experience of general hospital care in older patients with cognitive impairment: are we measuring the most vulnerable patients’ experience?
Sarah E
Goldberg
,
Rowan H
Harwood
BMJ Quality & Safety
Dec 2013,
22
(12)
977-980;
DOI:
10.1136/bmjqs-2013-001961
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia
Andreas
Obermair
,
Monika
Janda
,
Val
Gebski
BMJ Quality & Safety
Oct 2013,
22
(10)
878;
DOI:
10.1136/bmjqs-2013-002209
In response to ‘Correspondence: Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia’
Marie M
Bismark
,
Matthew J
Spittal
,
David M
Studdert
BMJ Quality & Safety
Oct 2013,
22
(10)
879-880;
DOI:
10.1136/bmjqs-2013-002340
The Patient-Reported Incident in Hospital Instrument (PRIH-I): assessments of data quality, test–retest reliability and hospital-level reliability
Oyvind
Bjertnaes
,
Kjersti Eeg
Skudal
,
Hilde Hestad
Iversen
,
Anne Karin
Lindahl
BMJ Quality & Safety
Sep 2013,
22
(9)
743-751;
DOI:
10.1136/bmjqs-2012-001756
The accident and emergency department questionnaire: a measure for patients’ experiences in the accident and emergency department—reply
Nanne
Bos
,
Steve
Sizmur
,
Chris
Graham
,
Henk F
van Stel
BMJ Quality & Safety
Sep 2013,
22
(9)
787-788;
DOI:
10.1136/bmjqs-2012-001750
Assessment of the validity of the English National Health Service Adult In-Patient Survey for use within individual specialties
P J
Sullivan
,
M L
Harris
,
C
Doyle
,
D
Bell
BMJ Quality & Safety
Aug 2013,
22
(8)
690-696;
DOI:
10.1136/bmjqs-2012-001466
Additional considerations for ‘Harnessing the cloud of patient experience’
Courtney R
Lyles
,
Urmimala
Sarkar
BMJ Quality & Safety
Aug 2013,
22
(8)
698;
DOI:
10.1136/bmjqs-2013-001893
Physicians with multiple patient complaints: ending our silence
Thomas H
Gallagher
,
Wendy
Levinson
BMJ Quality & Safety
Jul 2013,
22
(7)
521-524;
DOI:
10.1136/bmjqs-2013-001880
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