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Patient satisfaction
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Patient satisfaction
One size fits all? Mixed methods evaluation of the impact of 100% single-room accommodation on staff and patient experience, safety and costs
Jill
Maben
,
Peter
Griffiths
,
Clarissa
Penfold
,
Michael
Simon
,
Janet E
Anderson
,
Glenn
Robert
,
Elena
Pizzo
,
Jane
Hughes
,
Trevor
Murrells
,
James
Barlow
BMJ Quality & Safety
Apr 2016,
25
(4)
241-256;
DOI:
10.1136/bmjqs-2015-004265
What do patients say about emergency departments in online reviews? A qualitative study
Austin S
Kilaru
,
Zachary F
Meisel
,
Breah
Paciotti
,
Yoonhee P
Ha
,
Robert J
Smith
,
Benjamin L
Ranard
,
Raina M
Merchant
BMJ Quality & Safety
Jan 2016,
25
(1)
14-24;
DOI:
10.1136/bmjqs-2015-004035
Do not assume that no news is good news: test result management and communication in primary care
Janice L
Kwan
,
Peter
Cram
BMJ Quality & Safety
Nov 2015,
24
(11)
664-666;
DOI:
10.1136/bmjqs-2015-004645
Laboratory testing in general practice: a patient safety blind spot
Nancy C
Elder
BMJ Quality & Safety
Nov 2015,
24
(11)
667-670;
DOI:
10.1136/bmjqs-2015-004644
Exploring demographic and lifestyle associations with patient experience following telephone triage by a primary care doctor or nurse: secondary analyses from a cluster randomised controlled trial
Fiona C
Warren
,
Raff
Calitri
,
Emily
Fletcher
,
Anna
Varley
,
Tim A
Holt
,
Valerie
Lattimer
,
David
Richards
,
Suzanne
Richards
,
Chris
Salisbury
,
Rod S
Taylor
,
John L
Campbell
BMJ Quality & Safety
Sep 2015,
24
(9)
572-582;
DOI:
10.1136/bmjqs-2015-003937
Tweets about hospital quality: a mixed methods study
Felix
Greaves
,
Antony A
Laverty
,
Daniel Ramirez
Cano
,
Karo
Moilanen
,
Stephen
Pulman
,
Ara
Darzi
,
Christopher
Millett
BMJ Quality & Safety
Oct 2014,
23
(10)
838-846;
DOI:
10.1136/bmjqs-2014-002875
Patient complaints in healthcare systems: a systematic review and coding taxonomy
Tom W
Reader
,
Alex
Gillespie
,
Jane
Roberts
BMJ Quality & Safety
Aug 2014,
23
(8)
678-689;
DOI:
10.1136/bmjqs-2013-002437
Quality and the curate's egg
Felix
Greaves
,
Ashish K
Jha
BMJ Quality & Safety
Jul 2014,
23
(7)
525-527;
DOI:
10.1136/bmjqs-2014-002993
Experience of general hospital care in older patients with cognitive impairment: are we measuring the most vulnerable patients’ experience?
Sarah E
Goldberg
,
Rowan H
Harwood
BMJ Quality & Safety
Dec 2013,
22
(12)
977-980;
DOI:
10.1136/bmjqs-2013-001961
Identification of doctors at risk of recurrent complaints: a national study of healthcare complaints in Australia
Andreas
Obermair
,
Monika
Janda
,
Val
Gebski
BMJ Quality & Safety
Oct 2013,
22
(10)
878;
DOI:
10.1136/bmjqs-2013-002209
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