More than a score: a qualitative study of ancillary benefits of performance measurement
Adam A Powell, Katie M White, Melissa R Partin, Krysten Halek, Sylvia J Hysong, Edwin Zarling, Susan R Kirsh, Hanna E Bloomfield
BMJ Quality & Safety Aug 2014, 23 (8) 651-658; DOI: 10.1136/bmjqs-2013-002149