What do patients say about emergency departments in online reviews? A qualitative study
Austin S Kilaru, Zachary F Meisel, Breah Paciotti, Yoonhee P Ha, Robert J Smith, Benjamin L Ranard, Raina M Merchant
BMJ Quality & Safety Jan 2016, 25 (1) 14-24; DOI: 10.1136/bmjqs-2015-004035