Making soft intelligence hard: a multi-site qualitative study of challenges relating to voice about safety concerns
Graham P Martin, Emma-Louise Aveling, Anne Campbell, Carolyn Tarrant, Peter J Pronovost, Imogen Mitchell, Christian Dankers, David Bates, Mary Dixon-Woods
BMJ Quality & Safety Sep 2018, 27 (9) 710-717; DOI: 10.1136/bmjqs-2017-007579