Abstract
Traditional evaluation of heath care quality usually involves the measurement of the structure, process, and outcome of care. Most quality improvement programs involve a cycle that includes a setting of goals, a measurement of either process or outcomes, and a real-time or retrospective feedback of the results of data measurement. Benchmarking, a well-known efficient business technology, can lead to practice innovations necessary to survive in an environment that has a need for decreasing cost and increasing quality. The purpose of this article is to present a novel use of benchmarking in managed ambulatory behavioral health care and its application in a model collaborative outcome management project at more than 16 sites and nine states in the United States.
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Dewan, N.A., Daniels, A., Zieman, G. et al. The national outcomes management project: A benchmarking collaborative. The Journal of Behavioral Health Services & Research 27, 431–436 (2000). https://doi.org/10.1007/BF02287824
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DOI: https://doi.org/10.1007/BF02287824