Original contributionPediatric emergency department complaints: A three-year analysis of sources and trends
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Cited by (27)
Hourly rounding in the pediatric emergency department: Patient and family safety and satisfaction rounds
2014, Journal of Emergency MedicineCitation Excerpt :Data, however, are lacking in the pediatric emergency department (PED) setting. Data regarding patient and family satisfaction in this setting show a significant influence of three factors: patient/provider communication, communication regarding waiting time and treatment delays, and provider awareness of pain scores (10,11). Therefore, hourly rounding may be uniquely suited to this environment, as it provides a specific approach to address these issues in the PED setting.
Characteristics of families that complain following pediatric emergency visits
2005, Ambulatory PediatricsPatient complaints in a pediatric emergency department: Averting lawsuits
2003, Clinical Pediatric Emergency MedicineDeterminants of patient satisfaction in a large, municipal ED: The role of demographic variables, visit characteristics, and patient perceptions
2000, American Journal of Emergency MedicineSocial work technician program
1993, Annals of Emergency MedicineEmergency department satisfaction: What matters most?
1993, Annals of Emergency Medicine
Presented at the American Academy of Pediatrics Annual Meeting, Section on Emergency Medicine, in Boston, October 1990.
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