Do TQM interventions change management culture? Findings and implications

M B Gerowitz

doi:10.1097/00019514-199806030-00001

Do TQM interventions change management culture? Findings and implications

Qual Manag Health Care. 1998 Spring;6(3):1-11. doi: 10.1097/00019514-199806030-00001.

Author

M B Gerowitz¹

Affiliation

¹ Graduate Program in Health Services Administration, Xavier University, Cincinnati, OH, USA.

PMID: 10182535
DOI: 10.1097/00019514-199806030-00001

Abstract

This study assesses the impact of TQM/CQI interventions on the culture and performance of top management teams. The findings suggest culture is related to performance but that TQM/CQI interventions are not associated with either performance or culture change. Implications for additional research and for practice are discussed.

MeSH terms

Health Services Research
Humans
Institutional Management Teams / standards*
Interprofessional Relations
Models, Organizational
Organizational Culture*
Organizational Innovation
Total Quality Management / statistics & numerical data*
United States