Workforce cultural factors in TQM/CQI implementation in hospitals

Z Huq; T N Martin

doi:10.1097/00004010-200007000-00009

Workforce cultural factors in TQM/CQI implementation in hospitals

Health Care Manage Rev. 2000 Summer;25(3):80-93. doi: 10.1097/00004010-200007000-00009.

Authors

Z Huq¹, T N Martin

Affiliation

¹ Department of Management, College of Business Administration, University of Nebraska at Omaha, USA.

PMID: 10937339
DOI: 10.1097/00004010-200007000-00009

Abstract

One of the major obstacles to successful implementation of TQM/CQI in hospitals has been management's failure to consider the workforce cultural situation. This quasi-qualitative study investigates eight workforce cultural factors in seven midwestern hospitals. Results reveal only one of the seven hospitals successfully implementing TQM/CQI.

Publication types

Multicenter Study

MeSH terms

Employee Performance Appraisal
Hospital Administration / methods
Hospital Administration / standards*
Hospital Costs
Humans
Inservice Training
Midwestern United States
Organizational Case Studies
Organizational Culture*
Organizational Innovation*
Personnel Administration, Hospital / standards*
Personnel Loyalty
Power, Psychological
Problem Solving
Total Quality Management / methods*