Predictors of patient satisfaction with inpatient hospital nursing care

Res Nurs Health. 2004 Aug;27(4):254-68. doi: 10.1002/nur.20021.

Abstract

The purpose of this predictive nonexperimental study was to investigate the influence of registered nurse (RN) job satisfaction, context of care, structure of care, patient-perceived nurse caring, and patient characteristics on patient satisfaction with inpatient hospital nursing care in an academic medical center in north-central West Virginia. Convenience samples of patients (N = 362) and RNs (N = 90) were recruited from two medical units, two surgical units, and three intensive care step-down units. Causal modeling identified patient-perceived nurse caring as the major predictor of patient satisfaction, with nurse/physician (RN/MD) collaboration as the only other direct predictor. Age had an indirect influence on patient satisfaction. Strategies to achieve and maintain patient satisfaction should address the enhancement of patient-perceived nurse caring and RN/MD collaboration.

Publication types

  • Research Support, Non-U.S. Gov't

MeSH terms

  • Academic Medical Centers
  • Educational Status
  • Female
  • Health Status
  • Humans
  • Job Satisfaction*
  • Male
  • Middle Aged
  • Nurse-Patient Relations*
  • Nursing Staff, Hospital / psychology*
  • Patient Satisfaction*
  • Predictive Value of Tests
  • Quality of Health Care*
  • Quality of Life
  • Surveys and Questionnaires
  • West Virginia