Keys for successful implementation of total quality management in hospitals

J M Carman; S M Shortell; R W Foster; E F Hughes; H Boerstler; J L O'Brien; E J O'Conner

Keys for successful implementation of total quality management in hospitals

Health Care Manage Rev. 1996 Winter;21(1):48-60.

Authors

J M Carman¹, S M Shortell, R W Foster, E F Hughes, H Boerstler, J L O'Brien, E J O'Conner

Affiliation

¹ Haas School of Business, University of California at Berkeley, USA.

PMID: 8647690

Abstract

This article reports the findings of an analysis of the implementation of continuous quality improvement (CQI) or total quality management (TQM) programs in 10 hospitals. This analysis is the result of a 2-year study designed to identify and assess the ingredients that lead to the successful implementation of CQI programs in acute care hospitals.

Publication types

Multicenter Study
Research Support, Non-U.S. Gov't
Research Support, U.S. Gov't, Non-P.H.S.

MeSH terms

Hospital Administration*
Institutional Management Teams
Leadership
Least-Squares Analysis
Models, Organizational
Organizational Culture
Organizational Innovation
Research Design
Total Quality Management / methods*