Overall patient satisfaction with hospitals: effects of patient-reported experiences and fulfilment of expectations

OA Bjertnaes, IS Sjetne, HH Iversen - BMJ quality & safety, 2012 - qualitysafety.bmj.com
Background Patient satisfaction and experiences are important parts of healthcare quality,
but patient expectations are seldom included in quality assessments. The objective of this …

The role of risk perception and other risk-related judgements in transportation mode use

T Rundmo, T Nordfjærn, HH Iversen, S Oltedal… - Safety science, 2011 - Elsevier
AIMS: The core aim of the present study was to examine the role of risk perception in use of
private and public modes of transportation. An additional aim was to examine the relative …

The use of data from national and other large-scale user experience surveys in local quality work: a systematic review

M Haugum, K Danielsen, HH Iversen… - … Journal for Quality in …, 2014 - academic.oup.com
Purpose An important goal for national and large-scale surveys of user experiences is
quality improvement. However, large-scale surveys are normally conducted by a …

[HTML][HTML] The Generic Short Patient Experiences Questionnaire (GS-PEQ): identification of core items from a survey in Norway

IS Sjetne, OA Bjertnaes, RV Olsen, HH Iversen… - BMC health services …, 2011 - Springer
Background Questionnaires are commonly used to collect patient, or user, experiences with
health care encounters; however, their adaption to specific target groups limits comparison …

[HTML][HTML] The association between demographic factors, user reported experiences and user satisfaction: results from three casualty clinics in Norway

K Danielsen, OA Bjertnaes, A Garratt, O Forland… - BMC family …, 2010 - Springer
Background User reported experiences and satisfaction are increasingly used as basis for
quality indicators in the health sector. However, there is limited understanding of factors …

The Cancer Patient Experiences Questionnaire (CPEQ): reliability and construct validity following a national survey to assess hospital cancer care from the patient …

HH Iversen, O Holmboe, ØA Bjertnæs - BMJ open, 2012 - bmjopen.bmj.com
Objectives Patient experience questionnaires have been criticised owing to the lack of
supporting psychometric evidence. The objective of this study was to describe the …

Patient evaluation of hospital outcomes: an analysis of open-ended comments from extreme clusters in a national survey

HH Iversen, ØA Bjertnæs, KE Skudal - BMJ open, 2014 - bmjopen.bmj.com
Objectives A recent study identified patients in six distinct response groups based on their
evaluations of outcomes related to overall satisfaction, malpractice and benefit of treatment …

The association between patient-reported incidents in hospitals and estimated rates of patient harm

O Bjertnaes, ET Deilkås, KE Skudal… - … Journal for Quality in …, 2015 - academic.oup.com
Objective The aim of this study was to test the association between the rates of patient-
reported incidents and patient harm documented in the patient record. Design The study …

[HTML][HTML] PIPEQ-OS–an instrument for on-site measurements of the experiences of inpatients at psychiatric institutions

O Bjertnaes, HH Iversen, J Kjollesdal - BMC psychiatry, 2015 - Springer
Abstract Background The Psychiatric Inpatient Patient Experience Questionnaire (PIPEQ)
was developed for post-discharge measurements of experiences, but the low response rates …

[HTML][HTML] Reliability and validity of the Psychiatric Inpatient Patient Experience Questionnaire–Continuous Electronic Measurement (PIPEQ-CEM)

HH Iversen, M Haugum, O Bjertnaes - BMC Health Services Research, 2022 - Springer
Background The increasing emphasis on patient-centred care has accelerated the demand
for high-quality assessment instruments, but the development and application of measures …