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Volume 25, Issue 12
The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
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The Healthcare Complaints Analysis Tool: development and reliability testing of a method for service monitoring and organisational learning
Online download statistics by month:
Online download statistics by month: January 2016 to August 2024
Abstract
Full
Pdf
Jan 2016
1608
920
429
Feb 2016
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394
140
Mar 2016
214
157
68
Apr 2016
144
139
71
May 2016
114
80
46
Jun 2016
124
82
110
Jul 2016
114
82
50
Aug 2016
183
129
60
Sep 2016
109
82
61
Oct 2016
100
187
72
Nov 2016
1060
298
210
Dec 2016
1050
442
175
Jan 2017
494
307
87
Feb 2017
108
178
83
Mar 2017
8
239
51
Apr 2017
2
283
43
May 2017
3
289
62
Jun 2017
91
290
81
Jul 2017
178
171
30
Aug 2017
240
222
50
Sep 2017
237
224
46
Oct 2017
226
214
61
Nov 2017
287
271
48
Dec 2017
175
169
33
Jan 2018
280
272
56
Feb 2018
251
231
32
Mar 2018
593
566
54
Apr 2018
618
611
43
May 2018
559
551
43
Jun 2018
306
297
37
Jul 2018
226
216
43
Aug 2018
511
491
71
Sep 2018
505
495
86
Oct 2018
518
494
71
Nov 2018
531
523
82
Dec 2018
535
529
54
Jan 2019
502
480
92
Feb 2019
521
499
70
Mar 2019
335
292
78
Apr 2019
240
176
78
May 2019
294
214
118
Jun 2019
223
181
98
Jul 2019
228
157
108
Aug 2019
244
186
86
Sep 2019
249
188
82
Oct 2019
239
186
101
Nov 2019
266
191
116
Dec 2019
216
187
71
Jan 2020
293
235
67
Feb 2020
288
259
61
Mar 2020
189
166
57
Apr 2020
178
154
58
May 2020
141
118
52
Jun 2020
265
244
51
Jul 2020
216
187
82
Aug 2020
159
143
65
Sep 2020
174
155
60
Oct 2020
509
470
54
Nov 2020
191
158
66
Dec 2020
144
123
44
Jan 2021
172
133
53
Feb 2021
206
181
102
Mar 2021
193
163
66
Apr 2021
167
149
58
May 2021
171
155
62
Jun 2021
162
160
42
Jul 2021
151
154
56
Aug 2021
118
115
54
Sep 2021
156
153
67
Oct 2021
174
124
83
Nov 2021
144
88
60
Dec 2021
167
135
51
Jan 2022
152
134
42
Feb 2022
179
147
78
Mar 2022
270
212
129
Apr 2022
392
342
78
May 2022
453
399
84
Jun 2022
255
216
59
Jul 2022
213
170
68
Aug 2022
237
192
73
Sep 2022
221
200
71
Oct 2022
266
236
80
Nov 2022
239
207
66
Dec 2022
149
112
29
Jan 2023
183
159
55
Feb 2023
210
174
40
Mar 2023
193
145
81
Apr 2023
188
145
98
May 2023
242
191
96
Jun 2023
219
179
70
Jul 2023
180
149
96
Aug 2023
136
109
62
Sep 2023
190
156
41
Oct 2023
226
169
45
Nov 2023
316
179
48
Dec 2023
351
314
48
Jan 2024
192
192
68
Feb 2024
155
138
58
Mar 2024
183
148
158
Apr 2024
218
142
74
May 2024
220
169
138
Jun 2024
158
137
46
Jul 2024
155
122
39
Aug 2024
203
144
38
Total
28215
24012
7664
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